995bet11 Privacy Policy

1 Introduction

995bet11 is one of Bangladesh's trusted online gaming platforms. We place the highest importance on the privacy of our users. This privacy policy explains how 995bet11 collects your personal information, the purposes for which it is used, and how it is kept secure.

This policy applies to our website, mobile application, and all related services. When you create an account on 995bet11 or use any of our services, you are considered to have agreed to the terms of this privacy policy.

Our platform is for users aged 21 and above only. If you are under 21, please refrain from using this site.

2 What Information We Collect

995bet11 may collect various types of information in order to provide its services. The different categories of this information are outlined below:

2.1 Personally Identifiable Information

• Full name, date of birth, and age verification details
• Email address and mobile number
• National ID (NID) or passport details (for identity verification)
• Current address and contact details

2.2 Financial Transaction Information

• Numbers associated with bKash, Nagad, Rocket, or Upay accounts
• Bank account details (for bank transfers)
• Deposit and withdrawal history and amounts
• Transaction date, time, and method

2.3 Usage Information and Technical Data

• IP address, browser type, and operating system
• Site access time, session duration, and page visit details
• Unique device identifier (device ID)
• Information obtained from cookies and similar tracking technologies

2.4 Gaming Activity Information

• Game play history, betting details, and results
• Bonus claiming and wagering completion details
• Preferred game categories and gaming habit patterns
• VIP level and rewards program related information

3 How We Collect Information

We collect information in several ways:

3.1 Directly from You

We collect information directly from you when you register on 995bet11, verify your account, make deposits or withdrawals, contact customer support, or take part in any competition or promotion.

3.2 Automatically

Some information is collected automatically when you visit and use our site. This includes usage data gathered through cookies, web beacons, and similar technologies.

3.3 From Third Parties

For the purposes of identity verification, fraud prevention, and financial transaction verification, we may receive information from third-party service providers where necessary.

4 Purposes for Using Information

995bet11 uses the information collected for the specific purposes described below:

• Account Management: To create, verify, and maintain user accounts
• Service Delivery: To provide gaming services, bonuses, promotions, and VIP benefits
• Financial Transactions: To process deposits, withdrawals, and other payments
• Security Assurance: To prevent fraud, money laundering, and other unlawful activities
• Communication: To send important notices, account updates, and promotional messages
• Customer Support: To resolve your complaints, questions, and issues
• Responsible Gaming: To monitor user gaming behavior and provide necessary support
• Legal Obligations: To comply with applicable laws and regulations
• Service Improvement: To improve the quality of our platform, products, and services

5 Data Storage and Security

995bet11 uses industry-standard technologies and practices to ensure the security of your information:

5.1 Encryption Technology

All our data transmissions are protected by SSL (Secure Socket Layer) encryption technology. This ensures that all information exchanged between your browser and our servers is completely secure.

5.2 Data Retention Period

Your personal information will be stored only for as long as necessary to meet legal and regulatory obligations. Even after an account is closed, we may retain certain information for a defined period as required by law.

5.3 Access Control

Access to your personal information is restricted to authorised staff who need it to provide services. All staff are bound by strict confidentiality agreements.

5.4 Security Breach

If a data security breach occurs for any reason and it may affect your rights, we will notify you as quickly as possible.

6 Sharing Information with Third Parties

995bet11 may share information with third parties in the limited circumstances described below:

6.1 Service Providers

We work with trusted third parties to manage core services such as payment processing, identity verification, technology infrastructure, and customer support. These parties are required to use the information only for specified purposes and in accordance with our instructions.

6.2 Legal Requirements

We may disclose information to relevant authorities where necessary to comply with court orders, government directives, or applicable law.

6.3 Business Transfer

If 995bet11's business operations or assets are transferred for any reason, user information may also form part of that transfer. In such cases, the new authority will still be required to comply with this privacy policy.

7 Cookies Policy

995bet11 stores cookies in your browser. Cookies are small data files that help improve your browsing experience.

7.1 Types of Cookies We Use

• Essential Cookies: To ensure the core functionality of the site, such as maintaining your login session
• Functional Cookies: To remember your preferences and settings
• Analytics Cookies: To understand site usage patterns and improve our services
• Security Cookies: To prevent fraud and unauthorised access

7.2 Cookie Control

You can control or disable cookies through your browser settings. Please note, however, that disabling certain cookies may cause some features of the site to not work properly.

8 Your Rights

You have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you
• Right to Rectification: The right to request correction of inaccurate or incomplete information
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations)
• Right to Object to Processing: The right to object to the processing of your information in certain cases
• Right to Data Portability: The right to receive your information in a structured format where applicable
• Right to Withdraw Consent: The right to withdraw permission for consent-based data processing at any time

To exercise any of these rights, please contact us. We will process your request within a reasonable timeframe.

9 Protection of Minors' Information

995bet11 is for persons aged 21 and above only. We do not knowingly collect any personal information from minors. If we become aware that a minor is using our platform, we will immediately close that account and delete the associated information.

Age verification during registration is mandatory. Providing a false age is a violation of our terms of service.

10 International Data Transfers

Our servers and technology infrastructure may be located in various places. Where necessary, your information may be stored or processed outside Bangladesh. In such cases, we ensure that your information will be protected in accordance with the security standards described in this privacy policy.

11 Changes to This Policy

We may update this privacy policy from time to time. For any significant changes, we will send a notice to your registered email address or inform you clearly on the site. Continued use of the site after any changes will be considered as your agreement to the updated policy.

The date of any change will always be noted at the top of the page as "Last Updated".

12 Connection with Other Policies

This privacy policy is a supplement to our Terms and Conditions and Responsible Gaming Policy. These documents should be read together to form a complete contractual framework.

If any part of this policy is unclear to you, you can reach us through our 24/7 live chat support.